Returns & Refunds
A structured policy page for returns, damaged shipments, defective products and cancellations.
Our Guarantee
We want eligible purchases to arrive as expected and provide a clear route to support when something goes wrong.
Return Policy at a Glance
| Topic | Store Policy |
|---|---|
| Return window | Set your verified return period in the page editor. |
| Authorization | Contact support before sending an item back. |
| Condition | Typically new, unused and in original packaging unless otherwise stated. |
| Damaged shipments | Report promptly with photos and order information. |
Return Process
Contact support with your order number, item details and reason for return. Wait for authorization and return instructions before shipping.
Non-Returnable Products
Some sterile, regulated, opened, custom-built or special-order products may be non-returnable. Product-specific restrictions should be confirmed before ordering.
Damaged or Incorrect Shipments
Inspect deliveries as soon as possible and document visible damage, missing items or incorrect products.
Defective Items
Defects may be handled under the applicable manufacturer warranty or service process.
Order Cancellations
Contact support immediately. Orders already processed, produced or dispatched may not be cancellable.